LEGAL NOTICES

Welcome to AuraLit.

 

As an online store specializing in custom LED light frames, we are committed to complying with all applicable legislation. Here are the legal notices required to ensure transparency and trust with our customers.

AuraLit
Head office address: Via A. Bassani 4, 43126 Parma, Italia
Name of the manager: Olivier COISSARD
Telephone: +39 347 517 83 05
Email: auralit@studio-ocoma.com
Tax identification number: CSSLVR73R24Z110J
Legal form: self-employed

Information regarding the use of personal data: We respect your privacy. Your data will never be shared without your consent.

Information regarding the use of cookies: This site uses cookies to improve your experience. You can manage them in your browser settings.

 

Return policy: You have 14 days from the date of delivery to request a return. Items must be undamaged, unused, and in their original packaging. Return shipping costs are your responsibility. Refunds are processed within 14 days of receiving the returned package.

 

2-Year Manufacturer's Warranty: All AuraLit photo frames come with a 2-year warranty covering the electrical system, LEDs, and battery. In the event of a malfunction, our customer service department will handle the device under this warranty to ensure its repair or replacement. To claim your warranty, simply contact our customer service department with your proof of purchase.

Note: This warranty does not cover damage resulting from misuse, drops, immersion in liquid, or unauthorized modification of the product.

The European Commission offers an online dispute resolution (ODR) platform. Access this platform at http://ec.europa.eu/consumers/odr/.

 

As a customer, you can also contact our customer service department with any complaints.

Email: auralit@studio-ocoma.com
Tel.: +39 347 517 83 05
Address: Via A. Bassani 4, 43126 Parma, Italia